Coyotes Deli & Grill

We were in canmore for a girls weekend away, and decided to go here for dinner. We arrived at 4:45, but apparently they don't open for dinner until 5. In -40 degree weather, we asked if we could just step in until they opened, but they refused, so we had to wait outside. When we did go in, they sat us right by they door, after we asked them to give us a seat furhter in, so that we didn't freeze everytime the door opened, they also refused, saying all of their tables were going to be booked (which they weren't). When we put our order in, one of my friends in my party, asked the waitress about a certain dish (Southwestern Polenta or something like that), she highly recommended it, and so it was ordered. When our meals came that certain dish was absolutely terrible, and such a tiny portion- about the size of half my palm. It also had no flavour at all! We asked if she could possibly return it to the chef and ask if he could add some spice, at which the waitress asked: what do you want him to add?? Umm, he's the professional, have him use his judgement. So, she came back with the dish and said that he couldn't add anything. So my friend asked her if she could at least take off the price of the dish, since she wasnt going to eat it. The waitress also refused this, and said that she couldn't do anything about a dish that a customer didn't like. My friend then asked if she could order another dish, and the waitress said yes. She took her second order, and came back saying she had decided that she would just have to pay 50% of the original dish. My friend then said: Ok, I don't want my second dish anymore then, just pack up the first dish, and someone will eat it. A few minutes later, the waitress returned with the second dish, and rudely handed it to her. At this point, we were all in shock as to how rude and unaccomodating the waitress was being. I called her back and it was explained to her, that my friend didnt want the second dish as she had explained to her before. So the waitress rudely grabbed the plate and stormed off. We asked her to bring our bill, and lo and behold, my friends bill was the full price of the first dish. When she asked the waitress if she only had to pay half of that amount, the waitress said: That's not what we agreed upon!! We were all in shock as to how we were being treated, so my friend who was very upset at this point started saying how this had been the worst customer service she had ever received, and had never felt like this in a restaurant before. The waitress then said: I'm not dealing with this!! And stormed off. Needless to say, this totally ruined our night. I would not recommend this to anyone at all