I've Had EnoughReviewed by:
kJordan
on Nov. 10, 2011
I've been a fan of their food for years (yummy & reasonably priced), but their service has been going downhill for years, and I've finally had enough.
The food is not worth the aggrivation.The lunchtime rush downtown is always madness, so I expect service to be a bit slower. Some venues handle the rush better than others, and at OP...it is consistantly absolute chaos. They have only one cranky lady greeting/seating customers. Frazzled serving staff dart past in all directions. The entire entrance is crowded with confused customers, and there is nothing resembling a line, so you have no idea whether you're cutting in front of 20 people when you try to let them know you've arrived for your reservation (don't even THINK about getting a table without one). Once you've finally been whisked away from the madness at the entrance, my advice is to have your food order ready for when they take your drink order, or you'll be waiting a lot longer in between. At the end, you'll be lucky if you can request your bill, receive it, and pay it in under 20 minutes. Be prepared.
All this is just part of the fun of dining out for lunch downtown, so up until now, I've let it go. Today, I had a lunch reservation. I called yesterday and asked "May I make a lunch reservation for tomorrow at 12?" She replied, "Sure, for 12. How many people?" So she confirmed, that she heard 12. Today, I arrive for lunch, and the snarky seating hostess informed me that my lunch reservation was for 11:45am and she gave my table away, and there are none available now. I told her that on the phone I was told 12. She replied, "Well, she WROTE 11:45. I should have something else available in 20-25 minutes."
The sad thing is, this exact thing has happened to me before with these guys. I've had enough. I will not be going again. As I said, the food is pretty good. If you can get at it. If you want to make a try for it, I'd advise you to a) make a reservation, and b) have them repeat the time about 5 times. Not that it will help you if they write down something else...